Receiving CRA Correspondence through Mail

To receive paper mail from the Canada Revenue Agency, you must change your correspondence preference to “paper mail” through your CRA account, as paper mail is no longer the default for new and existing business accounts. For individuals, you can update your preference in My Account, while businesses must use Canada.ca Form RC681-Request to Activate Paper Mail for My Business or make the request online through My Business Account. You must submit a new paper mail request every two years to continue receiving mail by paper.

For Individuals:

1. Log in to your CRA My Account.
2. Navigate to your correspondence preference settings.
3. Select “paper mail” to change your preference.

For Businesses

1. Submit a request online through your My Business Account
2. Complete form RC681, “Request to Activate Paper Mail for my Business” and mail it to your CRA tax centre.

For businesses, the ability to receive paper mail is a new feature as of May 2025, so this step must be taken to opt out of the default online system. Keep your mailing address up to date, as undeliverable mail will automatically switch your account back to online mail.